Contact information

Welcome to Cookora. We are committed to providing exceptional customer service and ensuring every shopping experience is smooth, enjoyable, and worry-free. If you have any questions regarding our products, your order, shipping, returns, or general inquiries, our customer support team is always ready to assist you.

Customer Support Hours

Our support team is available during the following business hours:

Monday – Friday

9:00 AM – 6:00 PM (Pacific Standard Time)

Saturday

10:00 AM – 4:00 PM (Pacific Standard Time)

Sunday & Public Holidays

Closed

We aim to respond to all customer inquiries within 24 business hours.

How to Contact Us

General Inquiries

If you have questions about our company, products, or services, please feel free to contact us.

Email: support@cookora.rest

Phone: +1 604-679-6580

Order Support

Need help with an existing order?

Please include the following information when contacting us:

Order Number
Full Name
Email Address used for purchase
Description of your request

Providing these details helps us resolve your inquiry as quickly as possible.

Shipping Assistance

For questions regarding:

Shipping status
Tracking information
Delivery estimates
Lost packages
Shipping address updates

Please contact our support team before opening a dispute with your payment provider. We'll be happy to assist you in tracking your shipment and resolving any delivery issues.

Returns & Refunds

We proudly offer:

30-Day Free Returns
30-Day Money-Back Guarantee

To request a return or refund, simply email us with your order information.

Please do not return products without first receiving return instructions from our customer support team.

Product Questions

Need more information before purchasing?

We're happy to answer questions regarding:

Product specifications
Materials
Sizing and dimensions
Usage recommendations
Care instructions
Product availability
Bulk or wholesale inquiries

Business & Partnership Inquiries

For wholesale opportunities, business collaborations, custom branding, or media inquiries, please contact:

support@cookora.rest

Our team will direct your inquiry to the appropriate department.

Frequently Asked Questions

How long does shipping take?

We offer Free Worldwide Shipping with an estimated delivery time of 7–10 business days.

Can I change my shipping address?

Yes, if your order has not yet been shipped. Please contact us as soon as possible after placing your order.

How can I track my order?

Once your order ships, you'll receive a confirmation email containing your tracking number and shipping updates.

What if my package arrives damaged?

Please contact us within 7 days of delivery with photos of the product and packaging. We'll review your case and arrange a replacement or refund when appropriate.

Do you offer refunds?

Yes. We provide free returns and refunds within 30 days of delivery for eligible purchases. Please refer to our Return & Refund Policy for complete details.

Our Commitment

At Cookora, customer satisfaction is at the heart of everything we do. We are dedicated to providing premium-quality kitchen products, reliable worldwide shipping, and responsive customer service that you can trust.

Whether you're a home cook, baking enthusiast, BBQ lover, or professional chef, we're here to support you every step of the way.

Contact Summary

Cookora

Website: https://cookora.rest

Email: support@cookora.rest

Phone: +1 604-679-6580

Business Address:

3645 Fairmont Rd

North Vancouver, BC V7R 2W8

Canada

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday: 10:00 AM – 4:00 PM (PST)
Sunday & Public Holidays: Closed

Thank you for choosing Cookora. We appreciate your trust and look forward to serving you with premium kitchen essentials and outstanding customer care.