Refund policy

Effective Date: January 1, 2023

Welcome to Cookora. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before making a purchase from cookora.rest.

1. Our Return Policy

We proudly offer a 30-day free return and refund policy.

You may request a return within 30 calendar days of receiving your order. If more than 30 days have passed since the delivery date, unfortunately we cannot offer a refund or exchange.

To be eligible for a return:

The item must be unused or only minimally used.
The item must be clean and in its original condition.
The product should be returned with its original packaging whenever possible.
Proof of purchase (order confirmation or receipt) is required.

2. Free Return Shipping

At Cookora, we believe shopping should be worry-free.

We provide free return shipping for all eligible returns approved by our customer support team.

Please do not send your item back without contacting us first. Our support team will provide detailed return instructions and the appropriate return address.

To initiate a return, please contact:

Email: support@cookora.rest

Phone: +1 604-679-6580

3. Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or legal reasons.

These include, but are not limited to:

Gift cards
Personalized or custom-made products
Items damaged due to misuse, negligence, or improper care
Products returned without prior authorization
Items returned after the 30-day return period

If you're unsure whether your item qualifies, please contact our customer support team before returning it.

4. Damaged, Defective, or Incorrect Items

We sincerely apologize if your order arrives damaged, defective, or incorrect.

If this happens, please contact us within 7 days of receiving your order.

To speed up the resolution process, please include:

Your order number
A description of the issue
Clear photos of the product
Photos of the shipping package if applicable

After reviewing your request, we may provide:

A full refund
A replacement product
A partial refund
Another appropriate resolution based on the situation

5. Exchanges

We gladly replace items that are defective, damaged during transit, or incorrectly shipped.

If you would like to exchange a product for the same item, please contact us before returning your order.

Exchange requests are subject to product availability.

6. Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If approved:

Your refund will be processed to your original payment method.
Refunds are issued for the purchase price of eligible items.
Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

7. Late or Missing Refunds

If you have not yet received your refund:

Check your bank account again.
Contact your credit card company.
Contact your payment provider.
Contact your bank, as processing times may vary.

If you have completed all of the above and still have not received your refund, please contact us at:

Email: support@cookora.rest

8. Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your cancellation request is approved before shipment, you will receive a full refund.

Once an order has been shipped, it can no longer be canceled. However, you may request a return after delivery under this Return & Refund Policy.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately.

If your order has not yet been shipped, we will do our best to update the shipping address.

If the order has already been dispatched, we cannot guarantee that changes can be made.

10. Refused Deliveries

If a package is refused by the recipient without prior authorization or returned due to incorrect customer information, additional shipping or handling fees may be deducted from any eligible refund.

11. Fraud Prevention

To protect our customers and business, Cookora reserves the right to refuse returns or refunds if fraudulent activity, abuse of our return policy, or suspicious purchasing behavior is detected.