Terms of service

Effective Date: January 1, 2023

Welcome to Cookora. These Terms of Service ("Terms") govern your access to and use of our website, cookora.rest, and any products or services offered by Cookora. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website immediately.

1. Company Information

Cookora is an online retailer specializing in premium kitchen aprons and cooking accessories.

Website: https://cookora.rest

Business Address:

3645 Fairmont Rd

North Vancouver, BC V7R 2W8

Canada

Email: support@cookora.rest

Phone: +1 604-679-6580

Founded in 2023.

2. Acceptance of Terms

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • You agree to comply with these Terms and all applicable laws and regulations.

If you disagree with any part of these Terms, you should not use our website.

3. Products and Services

Cookora strives to provide accurate descriptions, specifications, pricing, and images of all products.

However, we do not guarantee that:

  • Product descriptions are completely error-free.
  • Colors displayed on your screen perfectly match the actual product.
  • All products will always remain available.

We reserve the right to:

  • Modify product descriptions
  • Change pricing
  • Update specifications
  • Discontinue products at any time without prior notice.

4. Pricing

All prices displayed on our website are shown in the selected store currency.

Prices may change without notice.

Although we make every effort to ensure pricing accuracy, errors may occasionally occur. If a pricing mistake is discovered after an order has been placed, we reserve the right to cancel the order and issue a full refund.

5. Orders

By placing an order, you agree that:

  • All billing and shipping information provided is accurate.
  • You are authorized to use the selected payment method.
  • Your order is subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

Cookora reserves the right to refuse or cancel any order for reasons including, but not limited to:

  • Suspected fraud
  • Pricing errors
  • Product unavailability
  • Payment issues
  • Violation of these Terms

6. Payment

We accept secure payments through trusted payment providers available during checkout.

Payment must be successfully authorized before your order can be processed.

Cookora does not store your complete payment card information.

7. Shipping

We proudly offer:

  • Free Worldwide Shipping
  • Estimated delivery time: 7–10 business days

Delivery times are estimates only and may vary due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • Public holidays
  • Unexpected logistical disruptions

Cookora is not responsible for delays beyond our reasonable control.

8. Returns and Refunds

Customer satisfaction is important to us.

We offer:

  • 30-Day Free Returns
  • 30-Day Refund Guarantee

For complete details regarding eligibility and procedures, please refer to our Return & Refund Policy.

9. Intellectual Property

All content on Cookora, including but not limited to:

  • Logos
  • Graphics
  • Product images
  • Website design
  • Icons
  • Text
  • Videos
  • Product descriptions
  • Branding

is the exclusive property of Cookora or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

10. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with website functionality.
  • Misrepresent your identity.
  • Submit false or misleading information.
  • Engage in fraudulent transactions.

Violation of these Terms may result in suspension or termination of access.

11. User Content

If you submit reviews, comments, photos, or other content to Cookora, you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, modify, and publish such content for marketing and operational purposes.

You remain responsible for ensuring your submitted content:

  • Does not violate intellectual property rights.
  • Is truthful and accurate.
  • Does not contain unlawful, offensive, or harmful material.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Cookora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the website
  • Product use or misuse
  • Delayed deliveries
  • Technical interruptions
  • Lost profits or business opportunities

Our total liability shall never exceed the amount paid for the product giving rise to the claim.

13. Disclaimer

All products and services are provided on an "as is" and "as available" basis.

Cookora makes no warranties, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

We do not guarantee uninterrupted or error-free operation of the website.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

We are committed to protecting your personal information and handling your data responsibly in accordance with applicable privacy laws.

15. Third-Party Links

Our website may include links to third-party websites for your convenience.

Cookora is not responsible for the content, security, privacy practices, or services offered by external websites.

Visiting third-party websites is at your own risk.

16. Force Majeure

Cookora shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Pandemics
  • Government actions
  • Labor disputes
  • Carrier interruptions
  • Power outages
  • Internet failures
  • War or civil unrest

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the Province of British Columbia and the federal laws of Canada, without regard to conflict of law principles.

18. Changes to These Terms

Cookora reserves the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

19. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Cookora

Website: https://cookora.rest

Email: support@cookora.rest

Phone: +1 604-679-6580

Business Address:

3645 Fairmont Rd

North Vancouver, BC V7R 2W8

Canada

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (PST)

Saturday: 10:00 AM – 4:00 PM (PST)

Sunday & Public Holidays: Closed

Thank you for choosing Cookora. We appreciate your trust and look forward to providing you with quality kitchen products and an outstanding shopping experience.