Shipping policy
Effective Date: January 1, 2023
Thank you for shopping with Cookora. We are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through cookora.rest.
1. Shipping Coverage
Cookora proudly offers Free Worldwide Shipping.
We currently ship to customers in most countries and regions around the world.
If shipping restrictions apply to your location, we will notify you before your order is processed.
2. Shipping Cost
Standard Shipping: FREE
There are no minimum purchase requirements for free shipping.
Any applicable taxes, customs duties, or import fees required by your country's regulations remain the responsibility of the customer unless otherwise stated during checkout.
3. Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
Typical processing time:
- 1–2 business days
During peak shopping seasons, holidays, or promotional events, processing may require additional time.
Orders are processed only after payment has been successfully verified.
4. Estimated Delivery Time
Estimated delivery:
7–10 Business Days
Delivery times are estimates and may vary depending on:
- Destination country
- Customs inspections
- Weather conditions
- Local courier operations
- National holidays
- Unexpected transportation delays
While we work closely with our shipping partners, delivery dates cannot be guaranteed.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking details typically become active within 24–72 hours after shipment.
If you do not receive your tracking email, please contact us at:
6. Shipping Carriers
To ensure reliable worldwide delivery, Cookora partners with reputable international shipping carriers and local postal services.
Depending on your destination, your package may be delivered by one or more logistics providers.
Carrier selection is determined automatically based on shipping destination and service availability.
7. Customs, Duties & Import Taxes
International orders may be subject to customs inspections or import duties depending on local regulations.
These charges are determined by your country's customs authority and are the responsibility of the customer.
Cookora has no control over customs procedures or associated fees.
For additional information, please contact your local customs office.
8. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Please verify your shipping address carefully before completing your purchase.
If you notice an error after placing your order, contact us immediately.
If the order has not yet been shipped, we will gladly update your shipping information whenever possible.
Once an order has been dispatched, address changes may no longer be possible.
9. Lost or Delayed Packages
If your package appears delayed beyond the estimated delivery timeframe, please contact our customer support team.
We will work directly with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.
Please note that delays caused by customs clearance, weather, carrier disruptions, or other events beyond our control are not considered shipping failures.
10. Failed Delivery Attempts
If delivery cannot be completed because:
- The shipping address is incorrect
- Nobody is available to receive the package (where required)
- The package is refused
- Local delivery requirements are not met
the shipment may be returned to the carrier or sender.
Additional shipping fees may apply if reshipment is requested.
11. Damaged Packages
If your package arrives damaged:
- Take clear photographs of the package and product.
- Keep all original packaging materials.
- Contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos of the damaged product
- Photos of the shipping package
Our team will review your case promptly and provide an appropriate resolution, including a replacement or refund when applicable.
12. Multiple Item Orders
Orders containing multiple products may occasionally be shipped in separate packages.
This allows us to provide faster delivery when items are stocked in different fulfillment centers.
You will receive separate tracking numbers if multiple shipments are necessary.
13. Delivery Delays Beyond Our Control
Although we strive to meet all estimated delivery times, certain circumstances may cause unavoidable delays, including:
- Severe weather
- Natural disasters
- Customs inspections
- Transportation disruptions
- Government regulations
- Labor strikes
- Global supply chain interruptions
- Public emergencies
Cookora is not liable for delays resulting from circumstances beyond our reasonable control.
14. Missing Packages
If tracking indicates your package has been delivered but you cannot locate it:
- Check around your property.
- Ask household members or neighbors.
- Contact your local delivery carrier.
- Reach out to us for assistance.
We will make every reasonable effort to help investigate the shipment.
15. Contact Us
If you have any questions regarding this Shipping Policy, please contact us.
Cookora
Website: https://cookora.rest
Email: support@cookora.rest
Phone: +1 604-679-6580
Business Address:
3645 Fairmont Rd
North Vancouver, BC V7R 2W8
Canada
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday: 10:00 AM – 4:00 PM (PST)
Sunday & Public Holidays: Closed
Thank you for choosing Cookora. We appreciate your trust and are committed to delivering your order safely, efficiently, and with the highest level of customer care.